1. Introduction
At Just Hardwood Floors, we take pride in providing high-quality wooden flooring products. If you are not satisfied with your purchase due to a fault or defect, we are here to help in accordance with New Zealand Consumer Law.
2. Consumer Guarantees Act Compliance
Our products and services comply with the Consumer Guarantees Act 1993, meaning:
- You are entitled to a replacement or refund for a major failure and compensation for any other loss or damage that is reasonably foreseeable.
- If the failure is minor, we will repair or replace the product.
- This policy does not cover change-of-mind returns, as per Consumer Protection guidelines.
3. Returns
Eligibility for Returns
We accept returns if:
- The product is faulty, damaged, or not as described.
- The product fails to meet Consumer Guarantees Act requirements.
Conditions for Returns
- Proof of purchase (receipt or order confirmation) is required.
- Items must be in original packaging where possible.
- Claims for damage must be reported within 14 days of receiving the product.
How to Return an Item
- Contact us at sales@jhf.co.nz with your order details and issue.
- We will assess the claim and provide instructions for returning the product.
- Once received, we will inspect and process the return.
4. Refunds
Refunds are provided if:
- The item is found to be faulty or not as described.
- The failure is major, as per the Consumer Guarantees Act.
Refunds will be processed via the original payment method within 5-7 business days after approval.
5. Exchanges
- Exchanges are available for defective or damaged products.
- If the exact product is unavailable, we will offer a replacement or refund.
6. Shipping for Returns
- If the return is due to our error or a faulty product, we will cover shipping costs.
- If shipping is required, we will provide return shipping details.
7. Contact Us
For any return or refund inquiries, please contact us at:
- 📧 Email: sales@jhf.co.nz
- 📞 Phone: (09) 272 289
- 📍 Address: 34b Allens Road, East Tamaki, Auckland, New Zealand
